Allianz NIS · Problem Management
Accenture
May 2026 — July 2026
- ServiceNow
- Remedy
- Python
- Jenkins
Accenture
I sat with the Problem Management Team on Allianz network service delivery, running incident lifecycles from P1 to P4 against strict SLAs. I wrote Python shell scripts and wired Jenkins pipelines to automate the routine diagnostics the team was doing by hand, and ran root-cause analyses on infrastructure issues to keep availability high.
- Automated recurring diagnostics, cutting manual overhead for the PMT
- Worked ITIL and ITSM lifecycles across P1–P4 priority queues
- Coordinated hardware rollout tracking across project and data engineering teams